With many of us already working from home, the situation is about to get worse with thousand of children soon to be home-schooling or otherwise trying to keep themselves entertained.
Earlier this week all four of the UK’s major mobile networks began to feel the heat, with a mass outage leaving many people unable to make calls and send or receive texts. Though the problem was solved fairly rapidly, it could be a sign of things to come over the next few weeks and months.
Below we explain how to check whether the network is struggling or if it’s isolated to your own device – and, if so, what you can do to solve the problem. You may also appreciate our advice on how to boost your mobile signal if this is an ongoing probem.
How to check whether EE is down
Check the network status in your area by entering your postcodeCheck social media – particularly Twitter – for reports from other users experiencing problemsUse a third-party service such as DownDetector to see whether others are experiencing problemsOn Android you can also check the voice service and data service are enabled by dialing ##4636## and looking under Phone Information
What to do when the problem is local to you
The first port of call is always to restart your phoneEnsure your SIM is inserted correctlyTry moving into a different location to see whether signal improvesCheck that your mobile data is switched onCheck that Aeroplane mode is switched offUpdate your phone’s firmwareIf you are outside the UK ensure roaming is enabledDouble-check you have paid your bill
Performing a factory reset is an additional step you can try if you’re absolutely certain it is not a problem with the network.
Marie is Editorial Director at Foundry. A Journalism graduate from the London College of Printing, she’s worked in tech media for more than 17 years, managing our EMEA and LatAm editorial teams and leading on content strategy through Foundry’s transition from print, to digital, to online - and beyond.
