Below, we take a look at why the Mail app can stop syncing on Windows and the solutions you can try to fix the problem.
Why Is the Mail App Not Syncing?
There can be quite a few reasons why the Mail app might not be syncing on your Windows. Here are the most common ones:
The application might be outdated. Many outdated apps have problems syncing and sending or receiving emails. With that said, you should also make sure that you are running an updated version of the Windows operating system. The synchronization settings in the Mail app are configured incorrectly. A temporary bug or a corruption error has infected your Mail account. The issue can also be within the operating system itself, so it is wise to use tools to scan both the program and the system.
Now that we know about the potential causes let’s have a look at the solutions that can help you get rid of this issue for good. However, before we begin, make sure you are connected to a stable internet connection, as most of the troubleshooting methods will require access to the internet to be implemented successfully.
1. Update Your Mail App
If you are facing any kind of issues with the Mail app, then the first thing you should do is make sure that the application is updated. Outdated programs do not just miss out on the latest features but also become prone to issues like the one at hand and vulnerable to security threats.
If the Mail app updates are not being installed automatically, then follow the steps below to do it manually:
Launch Microsoft Store and click on the Library icon located on the bottom left. In the following window, click on the three dots in the top right corner and choose Downloads and updates from the context menu. Click on the Get Updates button to install all the pending updates. If you would only like to move forward with updating the Mail app, then locate the Mail and Calendar option in the list and click on it. The update should begin downloading. After the update is completed, restart your PC.
Upon reboot, check if the issue is resolved.
While you are at it, we also highly recommend updating your Windows to the latest version available, especially if updating the app has not fixed the issue for you. There is also a chance that you are facing a problem due to an incompatibility issue arising because of your outdated operating system.
Installing the update resolves quite a few technical issues within the system, so it is worth a try. Simply head over to Settings > Windows Update. Click on the Check for updates button and install the ones available.
2. Adjust the Synchronization Settings of the Mail App
You may also be experiencing the issue because the synchronization settings of the Mail app are not accurate. If this scenario is applicable, then the easiest way to resolve the issue is by adjusting the settings.
Here is how you can proceed:
Launch the Mail app and head over to the Accounts section. Right-click on the problematic account and choose Account settings from the context menu. Click on Change mailbox sync settings in the next window. Expand the drop-down menu under Download new mail and choose the every 15 minutes option. In the same window, scroll down to Sync options and turn the toggle on for Email. Once the changes are made, restart your PC and check if the issue is resolved.
3. Re-Add Your Account
In case the problem is caused by a temporary glitch or bug, you can also try removing your account and then adding it back to fix the problem. This simple method worked for several users, which is why we recommend you give it a shot.
Here is all that you need to do:
Launch the Mail app and click on the gear icon located in the bottom pane. Click on Manage Accounts. Choose the problematic account and click on Delete account from this device.
Once the account is removed, add it back and check if doing so makes any difference.
4. Run the Windows Store Apps Troubleshooter
You can also fix bugs and other corruption errors within the Microsoft Store apps by running the built-in Windows Store troubleshooter designed by Microsoft (see the common Microsoft Store issues and fixes for more info.)
This utility will scan your system for potential issues, identify the problems, and then apply the fixes automatically. You will find the Windows Store Apps troubleshooter in the Troubleshoot section of the Settings app.
Hopefully, the troubleshooter will resolve the problem for you in no time. While you are at it, we also recommend running two other helpful troubleshooting utilities that are built into Windows; SFC and DISM. These two utilities work almost like the troubleshooter. They will scan the system files for potential issues and replace the problematic files with their healthier counterparts.
Mail App Syncing Issues, Fixed
Windows Mail app is a great email client which is simpler to use and comes built into Windows. But while it works fine most of the time, it is also not uncommon to run into issues while using it. We hope that one of the methods mentioned above has fixed the mail app syncing issue for you. In case the issue persists, it is a good idea to tell Microsoft about the issue and switch to another alternative like Outlook or Gmail until the problem is resolved.
